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Call Center Training

RM25.00

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Course Level

Intermediate

Video Tutorials

12

RM25.00

Enrolment validity: 3 days

Enrolment validity: 3 days

Course content

12 Lessons

Module 1

Getting Started
0:56

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8

Module 9

Module 10

Module 11

Module 12

Description

Call Center Training

Join our Call Center Training course to master essential skills for customer service success. With 12 focused modules, whether you’re new or experienced, you’ll gain the tools to excel in this fast-paced industry.

  1. Getting Started: Lay the foundation for success in the call center industry by understanding the basics of customer service and communication.
  2. The Basics (I): Dive deeper into the fundamentals of effective communication, including active listening and empathy.
  3. The Basics (II): Explore advanced communication techniques and strategies for handling difficult customer interactions with confidence.
  4. Phone Etiquette: Master the art of professional phone etiquette to ensure positive customer experiences during every interaction.
  5. Tools: Familiarize yourself with the various tools and technology commonly used in call center environments to streamline operations and improve efficiency.
  6. Speaking Like a Star: Learn how to communicate with clarity, confidence, and professionalism to leave a lasting impression on your customers.
  7. Types of Questions: Develop your questioning skills to gather relevant information and provide tailored solutions to customer inquiries.
  8. Benchmarking: Understand the importance of benchmarking in evaluating performance and identifying areas for improvement within the call center.
  9. Goal Setting: Set achievable goals and objectives to drive personal and team success in the call center environment.
  10. Key Steps: Discover the key steps involved in effectively managing customer interactions from start to finish.
  11. Closing: Learn how to successfully conclude customer interactions while ensuring customer satisfaction and loyalty.
  12. Wrapping Up: Reflect on your learning journey and solidify your understanding of key concepts covered throughout the course.

What to learn?

Instructor

0 /5
RM25.00

Enrolment validity: 3 days

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