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Conflict Resolution


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Course Level


Video Tutorials



Enrolment validity: 3 days

Enrolment validity: 3 days

Course content

12 Lessons

Module 1

Getting Started

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8

Module 9

Module 10

Module 11

Module 12


Conflict Resolution

Welcome to the Conflict Resolution course! In this comprehensive program, you’ll learn essential techniques and strategies to effectively manage and resolve conflicts in various settings. With 12 modules covering everything from understanding conflict styles to building lasting solutions, you’ll gain valuable skills to navigate challenging situations with confidence and professionalism.

Module 1: Getting Started

Prepare yourself to delve into the realm of resolving conflicts. This initial module emphasizes the significance of addressing conflicts promptly and efficiently. Uncover the fundamental principles that will navigate you through the course and pave the way for successful conflict resolution.

Module 2: An Introduction to Conflict Resolution

Explore the basics of resolving conflicts in this module. Understand the various types of conflicts and their manifestations in personal and professional environments. Gain insights into the root causes of conflicts and the importance of proactive resolution.

Module 3: Conflict Resolution Styles with TKI

Identify your preferred conflict resolution style using the Thomas-Kilmann Conflict Mode Instrument (TKI). Learn to adjust your approach based on the specific situation and individuals involved to achieve the best possible outcomes.

Module 4: Creating an Effective Atmosphere

Establish a conducive environment for conflict resolution using techniques covered in this module. Learn to set the stage for productive discussions and foster a sense of safety and trust among conflict parties.

Module 5: Creating a Mutual Understanding

Cultivate mutual understanding and empathy among conflicting parties. Explore active listening techniques and effective communication strategies to promote open dialogue and facilitate resolution.

Module 6: Focusing on Individual & Shared Needs

Identify the individual and shared needs underlying conflicts. Learn to prioritize these needs and interests to discover common ground and pursue mutually beneficial solutions.

Module 7: Getting to the Root Cause

Uncover the underlying root cause of conflicts by delving beyond surface issues. Explore methods for identifying core concerns and effectively addressing them to prevent future conflicts.

Module 8: Generating Options

Develop creative and sustainable options for resolving conflicts. Learn to brainstorm solutions collaboratively and assess them based on feasibility and impact.

Module 9: Building a Solution

Construct a comprehensive solution that addresses the needs and interests of all parties involved. Learn negotiation techniques to reach fair and enduring agreements.

Module 10: The Short Version of the Process

Review the key steps of the conflict resolution process in this concise module. Gain a clear understanding of the essential elements required for successful resolution.

Module 11: Additional Tools

Explore supplementary tools and techniques to enhance your conflict resolution skills. Discover advanced strategies such as mediation and negotiation tactics for managing conflicts effectively.

Module 12: Wrapping Up

Conclude the course by reflecting on your learning journey and identifying areas for further growth. Celebrate your accomplishments and commit to applying your newfound skills in real-world scenarios.

What to learn?


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Enrolment validity: 3 days