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Employee Motivation

RM25.00

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Course Level

Intermediate

Video Tutorials

12

RM25.00

Enrolment validity: 3 days

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Enrolment validity: 3 days

Course content

12 Lessons

Module 1

Getting Started
2:05

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8

Module 9

Module 10

Module 11

Module 12

Description

Employee Motivation

Elevate your organization’s success with our comprehensive Employee Motivation course. Designed to create a motivated, engaged, and high-performing workforce, this program offers 12 essential modules that address various aspects of enhancing workplace performance and employee engagement.

Getting Started

Start by exploring the core principles of motivation and understand its vital role in achieving organizational success. This foundational knowledge is crucial for implementing effective motivation strategies.

A Psychological Approach

Dive into the psychology of motivation to uncover how to inspire and sustain employee enthusiasm. Learn key theories and strategies to drive higher engagement and productivity.

Stress Management (Internal Stressors)

Identify and manage internal stressors that impact employee well-being and performance. Discover practical techniques to create a healthier and more productive work environment.

Stress Management (External Stressors)

Acquire strategies to address external stressors that affect your team’s productivity and motivation. Develop a supportive and resilient workplace to improve overall performance.

Transactional Analysis

Enhance your communication and conflict resolution skills using transactional analysis techniques. Improve interpersonal relationships and reduce workplace conflicts effectively.

Why Are Some Customers Difficult?

Understand the behavior of challenging customers and how these interactions can affect team morale and motivation. Gain insights into managing these situations positively.

Dealing with Customers Over the Phone

Develop skills for managing difficult phone interactions with customers, ensuring that team morale remains high while effectively addressing customer needs.

Dealing with Customers in Person

Learn techniques for handling face-to-face interactions with challenging customers. Promote positive outcomes for both employees and customers through effective management.

Sensitivity in Dealing with Customers

Improve customer interactions with a focus on sensitivity, enhancing employee confidence and strengthening customer relationships for better outcomes.

Scenarios of Dealing with a Difficult Customer

Apply practical strategies through real-world scenarios to navigate tough customer situations effectively. Minimize the impact on team motivation and maintain high performance.

Following Up with a Customer

Understand the importance of follow-up in maintaining high levels of employee motivation and ensuring customer loyalty. Effective follow-up practices contribute to long-term success.

Wrapping Up

Conclude with a comprehensive review of key takeaways and strategies for implementing sustainable solutions. Ensure your team remains motivated and engaged for long-term success.

 

What to learn?

Instructor

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RM25.00

Enrolment validity: 3 days

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