Call Center Training

Instructor

Admin Edsentral

This course equips participants with the essential skills and knowledge to excel in a call center environment. Through interactive sessions, role-play exercises, and practical case studies, trainees will learn effective communication techniques, active listening, problem-solving strategies, and customer service best practices. The program also covers call handling procedures, managing difficult customers, time management, and the use of call center technologies. By the end of the training, participants will be confident in delivering professional, efficient, and customer-focused service across various channels, ensuring positive client experiences and improved performance metrics.